Returns at a Glance

Full-priced items: We're happy to refund these within 7 days of purchase (shipping costs aren't included).

Discount codes & Afterpay: These are returned as store credit.

Sale items: These are final sale and can't be returned.

Earrings: For hygiene reasons, we're unable to accept returns or exchanges on earrings.

Bundles/Duo sets: These are returned as store credit.

Tarnishing: This isn't considered a fault. Check out our Care Guide for tips on keeping your jewellery looking its best.

To start a return, just email hello@xanthea.com with your order number and name, and we'll take it from there.

Full Returns Policy

We want you to love your Xanthea piece, so if something isn't quite right, here's how our returns work.

If you've purchased a full-priced item, you're welcome to return it for a refund within 7 days of purchase, minus any shipping charges. We just ask that the item is unworn, in saleable condition, and returned in its original packaging. Return postage is at your own cost, and we'd recommend using tracked shipping, as we're not able to take responsibility for items that get lost or damaged on their way back to us.

If you used a discount code at checkout, we'll issue your return as store credit for the purchase price. The same goes for purchases made with Afterpay, which aren't eligible for a refund but can be returned for store credit.

Items bought during a sale or listed as sale items on our e-boutique are final sale, so unfortunately we can't accept these for return. For hygiene reasons, we're also not able to offer returns or exchanges on earrings, and we appreciate your understanding here, as no exceptions can be made.

Because our duo and bundle sets come at a special value price, any returns on these are eligible for store credit only. As a quick note on tarnishing, this happens when jewellery comes into contact with chemicals, so it's not considered a fault. Have a look at our Care Guide for our best tips on keeping your pieces looking beautiful.

We do reserve the right to decline any returns we consider unreasonable.

Ready to start a return? Just email us at hello@xanthea.com with your order number and name, and we'll be happy to help.